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Our Policies


Walk-ins are welcome, although appointments are suggest for all services. Please call 828-265-1029 to reserve your appointment.


If you must cancel your appointment, we would appreciate at least 24 hours notice to reschedule or cancel to avoid a full charge for the service.

Credit Card Policy

We accept MasterCard and Visa credit and debit cards.

Arrive Early

We suggest you arrive at least 5 to 10 minutes prior to your treatment. Please understand that your treatment will end on time so the next guest will not be inconvenienced. Late arrivals will pay the full charge for the treatment/service.


Feel free to wear comfy, cozy clothes to your appointment. For spa services, professional draping techniques are always practiced.

For Your Comfort

Please make use of our private changing room while at our facility. We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before and during your treatment. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. Because we are concerned about your health and beauty as well as our environment, our spa is a smoke-free facility.

Services for Mothers-To-Be

Mothers-To-Be can enjoy all salon services, facials, and massage. Please note that massage is only performed if you are between the third and sixth month of pregnancy.

Minimum Age Requirement

Treatments are available only to guests of 18 years of age and older. Salon services are open to all ages.

Product Return Policy

All makeup sales are final. There are no returns or exchanges allowed.

Group Bookings

We will request a credit card number and $25 retainer fee per appointment for group bookings. A 15% gratuity will be added for each service.